PRICING

We operate a ‘fixed’ pricing scheme for a straightforward sweep or any other maintenance or cleaning job. We rely on you to tell us what we are sweeping – the price will be quoted to you based on that information. If you have failed to say to us in advance of any problems, or that it is, for example, a fireplace that is larger than usual or a house bigger than what we consider as standard, we reserve the right to ‘re-quote’ on arrival. You can decline to use the service at that point, although a site visit charge will apply. If we encounter a problem (this might, for example, be a blockage or a problem flue, or a very neglected non-regularly swept flue). The sweep will advise you if any extra charges need to be made. If you decide you do not want the sweep to continue with the job, we reserve the right to make a charge to cover our costs, including a contribution towards work already undertaken.

QUOTES & PAYMENTS

Quotes provided will be valid for 30 days. Over the phone and messages we can only provide estimates quotes, a final quote will be provided once we arrive in your property.

Payment must be made once the service is completed by card, cash or through the website. No other payment formats will be accepted. 

RESCHEDULING YOUR SERVICE, ARRIVAL TIMES & REFUSAL POLICE

To follow the Constructions Safety Guidelines, Manual Handling best practices, to protect the safety of your family and our team members when the weather is not suitable to carry out your service you will be contacted via e-mail, text message, or phone with the necessary information related to the reschedule or cancellation of your booking.

Due to traffic conditions, we can arrive 30 minutes before or after your booking scheduled time slot; we definitely will try our best to let you know in advance if we face any delays on the road.

CANCELATIONS & RIGHT TO REFUSE 

MIB Ireland reserves the right to refuse services and/or cancel bookings outside our coverage area, booking with missing or incorrect information, properties with no parking, high risk, weather conditions, clients with aggressive or challenging behavior, and safety reasons. 

We do not provide service for commercial buildings, three or more-story properties, and apartment blocks.

NESTS, BLOCKAGES & SOOT DISPOSAL

Due to Health and Safety reasons; Outdoor Services will be provided based upon safe weather conditions.

Soot is a cancer-causing substance containing acids, chemicals, metals, soils, and dust therefore under regulations is deemed a chemical hazard. Substances deemed a chemical hazard must be transported via a specialized service only. MIB is not regulated to carry such substances therefore the soot is placed securely in the property owner’s black bin for safe disposal.

MIB PROPERTY MAINTENANCE MONEY BACK GUARANTEE PROGRAM AND DISCOUNTS 

We work hard in order to deliver the best service for you and your family, if anything did not go as expected please contact us within 48 hours from the service conclusion time and if we can not resolve the issue within 8 days we will refund the payment regarding the service in case. 

Only only discount voucher can be used at the time. 

MIB Camera Check can not guarantee 100% the efficiency and safety of your flue, In order to have a more detailed inspection you MUST request for a CCTV Inspection.

POTENTIAL ISSUES (CHIMNEY) 

While great care is taken to prevent damage to your property, the sweep cannot be held responsible for badly maintained or deteriorating pots, cowls, chimney stacks, fireplaces, stoves, stove fire bricks or any other part of your chimney. Material information should be disclosed, such as age and type of covering, and any known problems. We will do our best to advise you and take precautions to prevent damage. However, in some instances we may recommend remedial work prior to sweeping or ask you to sign a disclaimer to allow us to continue. Please do not be offended, we would rather you knew in advance.

Cowls and some chimney pots have a limited lifespan as they have been in situ for many years, and/or may not have been fitted correctly or poor-quality products have been used. Without confirming the security of these from the ground, we cannot accept any responsibility for these coming loose, breaking, falling off or any damage they may cause to roofing and anything below as they fall.

MIB are certified chimney sweeps; therefore, are legally required to pass our system rods directly through the entire chimney flue and exit the chimney pot. If a cowl is present, we always take great care when entering these.

If your chimney/flue has not been annually swept as per the Irish Fire Brigade and Dublin City Council recommendation for burning solid fuels; the sweep price shall increase as it is no longer deemed a standard chimney sweep. If we must clear register plates from debris before beginning a sweep, additional fees will apply for time onsite.

 If you haven’t serviced your chimney in over 2 years or have any blockage or bird nest that needed to be removed you must expect some debris or soot coming back into the room where the service is being carried out even with the assistance of a professional vacuum, chimney covers, extras sheets and professional care in some extreme cases some soot can invade the room so if you believe that your chimney presents one of the issues above please cover your belongs in the room, make sure that all windows are open because in theses cases the dust can be hard to control.

To provide an accurate quote please supply as much information as possible during the booking phase prior to our arrival.

We aim to sweep all types of appliances that burn solid fuel, wood, oil or gas, in residential or commercial premises. We do encounter some problems with wood-burning stoves (and sometimes other installations) that have been fitted without provision for sweeping. Worse, some are not legal installations and just plain dangerous. We will do our best to sweep but sometimes we will be unable to undertake the job, leaving you with the best advice we can offer to rectify the problem.
Steel-lined flues are not indestructible. We use the most advanced method of power sweeping and intensive training in its use. For stainless steel, flexible and rigid flue systems; we will use a specific head and rods to undertake the power sweep.

If you have a stove with a flex liner and Vermiculate is leaking from it, you will need to hire a Full CCTV inspection to understand what the issue is with the flex liner and contract a company to fix the problem. The liner sweep will only clean the liner it won’t repair the issue. 

When you decide on having your chimney power swept, you must be aware that if the chimney has not been well maintained or had a large amount of soot, creosote or tar removed from it you must expect a small amount of soot to fall during the first week after the sweep. This happens due to negative pressure in the flue which will blow down any bits of soot that got stuck between the flue blocks; this is entirely normal and will stop within a week. After the polishing process it is normal to experience a small amount of soot falling down from the chimney. This happens due to the low temperature of the chimney after the polishing process and for this reason, soot can’t get stuck to it so easily on the first 3 fires but it will go away once the system is warmed up and the flue creates a thin layer of soot.

All our sweeps are registered under the Data Protection Act 1998. We will not sell your data and only make contact once an agreement has been sought to do so.
We are a local, professional chimney sweeping and installation business and we rely on customers coming back to us year after year. If you like what we do, please tell everyone! If we have disappointed you in any way, please tell us!

If you face any of the issues above, please do not hesitate to contact us, and we will be happy to assist you.

POTENTIAL ISSUES (Windows and Gutters) 

We reserve the right to refuse any service considered dangerous or not safe to be entirely by our team will be refused, safety is our most crucial police. We do not fix gutters or windows and for this reason, we would not carry out any type of repair service. We are not responsible for issues with our malfunction of wiring hidden inside gutters or

antenna cables. 

DATA PROTECTION PRIVACY POLICY NOTICE

The Policy: This Data Protection Privacy Policy notice covers all business practices undertaken by:

Men and Women in Black Property Maintenance,

Santry Dublin 9, Ireland,

It also relates to the website; www.mibireland.com/

It governs the privacy of those who use the website and Men in Black Property Maintenance customers. This policy aims to explain how we control, process, handle and protect your personal information, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing/using the website, or request that we stop processing your information.

 

CARPET CLEANING

Pricing

All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.  The Company reserves the right to amend the initial quotation should the Client’s original requirements change or upon inspection of the property by us.

We use national average room sizes when calculating the price over the telephone.  For bedrooms bigger than 18 square meters and living rooms bigger than 38 square meters the price will increase.

Any charges like congestion charge, ultra low emission charge and parking will be added to the Client’s invoice unless a different agreement was made.

If the Client has a dog, cat or other hairy animal hair slowing down the cleaning process an additional 30% extra charge will be added to the service price.

 

Access

The Client is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills.

 

Liability

The Company shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. The company shall ensure that the Client is verbally informed of this and a written confirmation prior to proceeding with the service will be required; any issues arising subsequently shall be the sole responsibility of the Client.

The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.

The Company shall not be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as fibre content, wear and tear, weak backing and/or poor fitting.

The Company shall not be responsible for a poor result in cleaning where this is a result of considerable wear and tear and/or staining to the carpet fibres prior to the service being carried out.

The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.

The Company shall not be responsible for damage due to faulty and/or improper installation of any item.

Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation, as well as legal fees, may.

Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct./p

We are not liable for any damages caused by faulty products/equipment provided by the customer.

The Company is not liable for any wear or discolouration of fabric that becomes more notable once dirt is removed.

We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.

We are not responsible for any existing damage to Clients property in the form of old stains/burns/ spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.

PROCESSING OF YOUR PERSONAL DATA

We are exempt from registration in the ICO Data Protection Register as we only process data for core business purposes. All data is controlled and processed by Tiago Rosa.Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you using the following lawful bases. Lawful basis: Contract

The reason we use this basis:

To allow us to deliver our services to our customers through mail, email or verbal communication, e.g. by providing a quotation for services.
We process your information in the following ways: On initial meeting, via telephone inquiry or through our website contact page, we collect the following information:
First name & Surname, Company name (If applicable), Full postal address, Contact telephone number and Email address.
This data allows us to provide you with: quotations, invoices, statements and certification of completed work.

Data retention period:

We shall continue to process your information until the contract between us ends or is terminated under any contract terms. After this period your information will be securely destroyed or deleted. Sharing your information: We may share your personal information with selected third parties and they include; HETAS, HSE, Local Authority Building Control (LABC). This information comprises of your name and address and is used for certification, notification of completed work and for warranties.

Lawful basis: Legal obligation

We use this basis because we are required by law to keep records of all business transactions for tax purposes.
We process your information in the following ways: All invoices are stored as a record of business transactions for tax purposes. The data comprises of your name, address, and email address.
Data retention period: Current minimum time as HMRC requires (6 years). After this period your information will be securely destroyed or deleted.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the legal basis used is no longer relevant.

DATA SECURITY AND PROTECTION

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.By Construction Safety Guidelines and Manual Handling best practices; to protect the safety of your family and our team members, when the weather is not suitable to carry out your service you will be contacted via email, text message or phone with the necessary update and information related to the reschedule or cancellation of your booking. MIB is dedicated to delivering the best service for you and your family; if anything does not go as expected please contact us within 48 hours from the service completion time. If we cannot resolve the issue within 8 days, we will refund the payment regarding the service in case.

MIB Camera Check cannot guarantee 100% the efficiency and safety of your flue, in order to have a more detailed inspection, you MUST request a CCTV InspectioWe are exempt from registration in the ICO Data Protection Register as we only process data for the core business purposes. All data is controlled and processed by Tiago Rosa. Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you using the following lawful bases. Lawful basis: Contract

The reason we use this basis:

To allow us to deliver our services to our customers through mail, email or verbal communication, e.g. by providing a quotation for services.
We process your information in the following ways: On initial meeting, via telephone inquiry or through our website contact page we collect the following information:
First name & Surname, Company name (If applicable), Full postal address, Contact telephone number and Email address.
This data allows us to provide you with: quotations, invoices, statements and certification of completed work.

Data retention period:

We shall continue to process your information until the contract between us ends or is terminated under any contract terms. After this period, your information will be securely destroyed or deleted. Sharing your information: We may share your personal information with selected third parties and they including; HETAS, HSE, Local Authority Building Control (LABC). This information comprises of your name and address and is used for certification, notification of completed work and for warranties.

Lawful basis: Legal obligation

We use this basis because we are required by law to keep records of all business transactions for tax purposes.
We process your information in the following ways: All invoices are stored as a record of business transactions for tax purposes. The data comprises your name, address, email address.
Data retention period: Current minimum time as required by HMRC, (6 years). After this period your information will be securely destroyed or deleted.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new legal basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.three or more story properties