1. General Requirements

1.1. A responsible person, aged 18 or older, must be present at the property while the work is being carried out.
Payment for services is required upon completion and can be made via card or cash.

1.2. Minimum call-out charge is €65.

2. Pricing

2.1. We operate a fixed pricing scheme based on the information you provide. If there are any undisclosed issues (e.g., larger fireplaces or properties), we reserve the right to re-quote on arrival.
2.2. Should you decline the revised quote, a site visit charge will apply.
2.3. Any additional work required (e.g., blockages or neglected flues) will be subject to extra charges. If you choose not to proceed, a fee covering costs and work already done will be charged.

3. Quotes & Payments

3.1. Quotes are valid for 30 days. Estimates given over the phone or messages are provisional; final quotes are given upon arrival.
3.2. Payment is due upon completion of the service, payable by card, cash, or through our website. No other payment methods are accepted.

4. Scheduling, Arrival Times & Rescheduling

4.1. Adhering to Construction Safety Guidelines and Manual Handling best practices, services may be rescheduled or canceled due to unsuitable weather. You will be informed via email, text, or phone.
4.2. Due to traffic conditions, our arrival time may vary by up to 30 minutes. We will notify you of any significant delays.

5. Cancellations & Right to Refuse

5.1. We reserve the right to refuse services and/or cancel bookings if outside our coverage area, if information is missing or incorrect, if there is no parking, or due to safety concerns, aggressive behavior, or adverse weather.
5.2. We do not service commercial buildings, properties with three or more stories, or apartment blocks.

6. Nests, Blockages & Soot Disposal

6.1. Outdoor services are weather-dependent.
6.2. Soot is classified as a chemical hazard and must be disposed of in the property owner’s black bin.

7. Money-Back Guarantee & Discounts

7.1. If you are dissatisfied with our service, contact us within 48 hours. If the issue is not resolved within 8 days, we will refund the payment.
7.2. Only one discount voucher can be used at a time.
7.3. If a refund is issued or the problem is rectified, any negative feedback written by the customer must be deleted or rectified.

8. Potential Issues (Chimney)

8.1. We take care to prevent damage but are not responsible for pre-existing conditions or issues related to deteriorating or poorly maintained chimneys and components.
8.2. For stainless steel flues, specific heads and rods are used to avoid damage.
8.3. If additional work is required due to neglect or blockages, extra charges will apply.
8.4. Following a sweep, some soot may still fall due to chimney conditions; this is normal.

9. Potential Issues (Windows and Gutters)

9.1. We reserve the right to refuse service if deemed unsafe. We do not repair gutters or windows.
9.2. We are not responsible for any pre-existing damage or issues related to hidden wiring or antenna cables.

10. Potential Issues (Carpet Cleaning)

10.1. Quotes are valid for 30 days and may be amended based on property inspection.
10.2. Additional charges apply for large rooms, pets, and parking.
10.3. Access must be provided at the scheduled time, and keys must function without special efforts.
10.4. Liability exclusions include natural fiber shrinkage, pre-existing poor fitting, wear and tear, and odors due to lack of ventilation.

11. Data Protection & Privacy Policy

11.1. We comply with GDPR regulations and ensure the security of your personal information.
11.2. Personal data is collected and processed to provide quotations, invoices, and certification.
11.3. Data retention is in accordance with legal obligations, and information is securely destroyed after the retention period.
11.4. Personal information may be shared with selected third parties for certification and warranties.

12. Miscellaneous

12.1. We do not clean pallet stoves.
12.2. We are exempt from registration in the ICO Data Protection Register as we only process data for core business purposes.

For any issues or inquiries, please contact us at.

Men in Black
Property Maintenance,
[email protected]
+353 1 576 8886
www.mibireland.com

Note: These terms and conditions are in accordance with Irish law and regulations.