Terms and conditions

PRICING

We operate a ‘fixed’ pricing scheme for a straight forward sweep or any other maintenance or cleaning job. We rely on you to tell us what we are sweeping – the price will be quoted to you based on that information. If you have failed to tell us in advance of any problems, or that it is, for example a fireplace that is larger than normal or a house bigger than what we consider as standard , we reserve the right to ‘re-quote’ on arrival. You can decline to use the service at that point, although a site visit charge will apply. If we encounter a problem (this might for example, be a blockage or a problem flue, or a very neglected non-regularly swept flue). The sweep will advise you if there are any extra charges to be made. If you decide you do not want the sweep to continue with the job, we reserve the right to make a charge to cover our costs, including a contribution towards work already undertaken.

QUOTES

Quotes provided will be valid for 30 days. Over the phone and messages we can only provide estimates quotes, a final quote will be provided once we arrive in your property.

RESCHEDULING YOUR SERVICE, ARRIVAL TIMES & REFUSAL POLICE

In order to follow the Constructions Safety Guidelines, Manual Handling best practices, in order to protect the safety of your family and our team members when the weather is not suitable to carry out your service you will be contacted via e-mail, text message or phone with the necessary information related to the reschedule or cancellation of your booking.

Due to traffic conditions we can arrive 30 minutes before or after of your booking schedules time slot, we definitely will try our best to let you know in advance if we face any delays on the road.

MIB Ireland reserves the right to refuse services and/or to cancel bookings outside of our coverage area, properties with no parking, high risk weather conditions and for general safety reasons .

NESTS, BLOCKAGES & SOOT DISPOSAL

Due to Health and Safety reasons; Outdoor Services will be provided based upon safe weather conditions.

Soot is a cancer-causing substance containing acids, as well as chemicals, metals, soils and dust therefore under regulations is deemed a chemical hazard. Substances deemed a chemical hazard are to be transported via a specialised service only. MIB is not regulated to carry such substances therefore the soot is placed securely in the property owner’s black bin for safe disposal.

MIB PROPERTY MAINTENANCE MONEY BACK GUARANTEE PROGRAM

We work hard in order to deliver the best service for you and your family, if anything did not go as expected please contact us within 48 hours from the service conclusion time and if we can not resolve the issue within 8 days we will refund the payment regarding the service in case.
MIB Camera Check can not guarantee 100% the efficiency and safety of your flue, In order to have a more detailed inspection you MUST request for a CCTV Inspection.

POTENTIAL ISSUES CHIMNEY SWEEP 

While great care is taken to prevent damage to your property, the sweep cannot be held responsible for badly maintained or deteriorating pots, cowls, chimney stacks, fireplaces, stoves, stove fire bricks or any other part of your chimney. Material information should be disclosed, such as age and type of covering, and any known problems. We will do our utmost to advise you best and take precautions to prevent damage, however, in some instances we may recommend remedial work prior to sweeping or ask you to sign a disclaimer to allow us to continue. Please do not be offended, we would rather you knew in advance.

Cowls and some chimney pots have a limited lifespan as they have been in situ for many years, and/or may not have been fitted correctly or poor-quality products have been used. Without confirming the security of these from the ground, we cannot accept any responsibility for these coming loose, breaking, falling off or any damage they may cause to roofing and anything below as they fall.

MIB are certified chimney sweeps; therefore, are legally required to pass our system rods directly through the entire chimney flue and exit the chimney pot. If a cowl is present, we always take great care when entering these.

If your chimney/flue has not been annually swept as per the Irish Fire Brigade and Dublin City Council recommendation for burning solid fuels; the sweep price shall increase as it is no longer deemed a standard chimney sweep. If we must clear register plates from debris prior to beginning a sweep, additional fees will apply for time onsite.

In order to provide an accurate quote please supply as much information as possible during the booking phase prior to our arrival.

We aim to sweep all types of appliances that burn solid fuel, wood, oil or gas, in residential or commercial premises. We do encounter some problems with wood burning stoves (and sometimes other installations) that have been fitted without provision for sweeping. Worse, some are not ‘legal’ installations and are just plain dangerous. We will do our best to sweep but sometimes we will be unable to undertake the job, leaving you with the best advice we can offer to rectify the problem.
Steel lined flues are not indestructible. We use the most advanced method of power sweeping and intensive training in its use. For stainless steel, flexible and rigid flue systems; we will use a specific head and rods to undertake the power sweep.

When you make the decision of having your chimney power swept you must be aware that if the chimney has not been well maintained or had a large amount of soot, creosote or tar removed from it you must expect a small amount of soot to fall down during the first week after the sweep. This happens due to negative pressure in the flue which will blow down any bits of soot that got stuck between the flue blocks; this is completely normal and will stop within a week. After the polishing process it is normal to experience a small amount of soot falling down from the chimney. This happens due to the low temperature of the chimney after the polishing process and for this reason soot can’t get stuck to it so easily on the first 3 fires but it will go away once the system is warmed up and the flue creates a thin layer of soot.

All our sweeps are registered under the Data Protection Act 1998. We will not sell your data and only make contact once agreement has been sought to do so.
We are a local, professional chimney sweeping and installation business and we rely on customers coming back to us year after year. If you like what we do, please tell everyone! If we have disappointed you in any way, please tell us!

If face any the issues above, please do not hesitate to contact us and we will be happy to assist you.

WINDOW CLEANING  

We reserve the right to reeschedule bookings on hot or rainny days for window cleaning once it affects on the quality and safety of the service.

Extra fee can be charged for for properties with no external water souce.

We do not provide Window cleaning services for apartment blocks.

DATA PROTECTION PRIVACY POLICY NOTICE

The Policy: This Data Protection Privacy Policy notice covers all business practices undertaken by:

Men and Women in Black Property Maintenance,

Santry Dublin 9, Ireland,

It also relates to the website; www.mibireland.com/

It governs the privacy of those who use the website and customers of Men in Black Property Maintenance. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using the website, or request that we stop processing your information.

PROCESSING OF YOUR PERSONAL DATA

We are exempt from registration in the ICO Data Protection Register as we only process data for the core business purposes. All data is controlled and processed by Tiago Rosa.Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you using the following lawful bases. Lawful basis: Contract

The reason we use this basis:

To allow us to deliver our services to our customers through mail, email or verbal communication, e.g. by providing a quotation for services.
We process your information in the following ways: On initial meeting, via telephone enquiry or through our website contact page we collect the following information:
First name & Surname, Company name (If applicable), Full postal address, Contact telephone number and Email address.
This data allows us to provide you with: quotations, invoices, statements and certification of completed work.

Data retention period:

We shall continue to process your information until the contract between us ends or is terminated under any contract terms. After this period your information will be securely destroyed or deleted. Sharing your information: We may share your personal information with selected third parties and they include; HETAS, HSE, Local Authority Building Control (LABC). This information comprises of your name and address and is used for certification, notification of completed work and for warranties.

Lawful basis: Legal obligation

The reason we use this basis: We are required by law to keep records of all business transactions for tax purposes.
We process your information in the following ways: All invoices are stored as a record of business transaction for tax purposes. The data comprises of your name, address, email address.
Data retention period: Current minimum time as required by HMRC, (6 years). After this period your information will be securely destroyed or deleted.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

DATA SECURITY AND PROTECTION

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.In accordance with Construction Safety Guidelines and Manual Handling best practices; to protect the safety of your family and our team members, when the weather is not suitable to carry out your service you will be contacted via email, text message or phone with the necessary update and information related to the reschedule or cancellation of your booking. MIB is dedicated to delivering the best service for you and your family; if anything does not go as expected please contact us within 48 hours from the service completion time. If we cannot resolve the issue within 8 days, we will refund the payment regarding the service in case.

MIB Camera Check cannot guarantee 100% the efficiency and safety of your flue, in order to have a more detailed inspection you MUST request a CCTV InspectioWe are exempt from registration in the ICO Data Protection Register as we only process data for the core business purposes. All data is controlled and processed by Tiago Rosa. Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you using the following lawful bases. Lawful basis: Contract

The reason we use this basis:

To allow us to deliver our services to our customers through mail, email or verbal communication, e.g. by providing a quotation for services.
We process your information in the following ways: On initial meeting, via telephone enquiry or through our website contact page we collect the following information:
First name & Surname, Company name (If applicable), Full postal address, Contact telephone number and Email address.
This data allows us to provide you with: quotations, invoices, statements and certification of completed work.

Data retention period:

We shall continue to process your information until the contract between us ends or is terminated under any contract terms. After this period your information will be securely destroyed or deleted. Sharing your information: We may share your personal information with selected third parties and they include; HETAS, HSE, Local Authority Building Control (LABC). This information comprises of your name and address and is used for certification, notification of completed work and for warranties.

Lawful basis: Legal obligation

The reason we use this basis: We are required by law to keep records of all business transactions for tax purposes.
We process your information in the following ways: All invoices are stored as a record of business transaction for tax purposes. The data comprises of your name, address, email address.
Data retention period: Current minimum time as required by HMRC, (6 years). After this period your information will be securely destroyed or deleted.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

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