Pricing Information

Minimum Call Out: €65 (VAT 13.5% included)

Payment Methods: Payments must be made by cash or card once the service is completed.

Service Exclusions

Areas Not Covered: Dublin 1, Dublin 2, Baldoyle, Dalkey, any location above Donabate or below Dun Laoghaire.
Property Types Not Serviced: Commercial buildings, three or more-story properties, apartment blocks.

1. General Requirements

1.1. A responsible person, aged 18 or older, must be present at the property while the work is being carried out. Payment for services is required upon completion and can be made via card or cash.
1.2. Minimum call-out charge is €65.
1.3. Client acknowledges that we are not liable for loss, theft, or damage to any valuable items located in the work area. Prior to the start of service, the Client must remove or securely cover all valuables—including, but not limited to, cash, tablets, passports, jewelry, and similar personal effects.
1.4. It is the Client’s responsibility to prepare the property for the service as instructed in the booking confirmation email and reminder email sent by Men in Black Property Maintenance. The Client must ensure that all areas are accessible and ready for work prior to our arrival.
Men in Black Property Maintenance does not move furniture, appliances, personal belongings, or any other items to gain access to sockets, fireplaces, gutters, windows, floors, or any areas required to carry out the service. If adequate access is not provided, the Company reserves the right to refuse, cancel, or reschedule the service.

2. Pricing

2.1. We operate a fixed pricing scheme based on the information you provide. If there are any undisclosed issues (e.g., larger fireplaces or properties), we reserve the right to re-quote on arrival.
2.2. Should you decline the revised quote, a site visit charge will apply.
2.3. Any additional work required (e.g., blockages or neglected flues) will be subject to extra charges. If you choose not to proceed, a fee covering costs and work already done will be charged.

3. Quotes & Payments

3.1. Quotes are valid for 30 days. Estimates given over the phone or messages are provisional; final quotes are given upon arrival.
3.2. Payment is due upon completion of the service, payable by card, cash, or through our website. No other payment methods are accepted.

4. Scheduling, Arrival Times & Rescheduling

4.1. Adhering to Construction Safety Guidelines and Manual Handling best practices, services may be rescheduled or canceled due to unsuitable weather. You will be informed via email, text, or phone.
4.2. Due to traffic conditions, our arrival time may vary by up to 30 minutes. We will notify you of any significant delays.

5. Cancellations & Right to Refuse

5.1. We reserve the right to refuse services and/or cancel bookings if outside our coverage area, if information is missing or incorrect, if there is no parking, or due to safety concerns, aggressive behavior, or adverse weather.
5.2. We do not service commercial buildings, properties with three or more stories, or apartment blocks.

6. Nests, Blockages & Soot Disposal

6.1. Outdoor services are weather-dependent.
6.2. Soot is classified as a chemical hazard and must be disposed of in the property owner’s black bin.

7. Money-Back Guarantee & Discounts

7.1. If you are dissatisfied with our service, contact us within 48 hours. If the issue is not resolved within 8 days, we will refund the payment.
7.2. Only one discount voucher can be used at a time.
7.3. If a refund is issued or the problem is rectified, any negative feedback written by the customer must be deleted or rectified.
7.4. Return Policy:
Before lighting a fire, a CO2 alarm must be installed and operational. Open fires or stoves may only be used in rooms with adequate ventilation, a carbon monoxide alarm, and full compliance with the 2017 building regulations and all safety regulations in Ireland.

To ensure safety, gently warm the flue by burning small fire logs for at least two hours. During this period, no one should be sleeping as this step is critical for detecting any potential chimney issues. If a return is requested and it is determined that the client did not follow our instructions specifically, a service fee will apply.

A service fee will also apply if the client does not comply with safety regulations, such as burning prohibited materials (e.g., wrapping paper, plastic) or lacking essential chimney components, such as a bird guard or chimney cap. Men in Black Property Maintenance will not be liable for bird nest buildup after our visit.

In these cases, the service fee will remain applicable. Men in Black Property Maintenance accepts no legal responsibility if your home does not meet the required safety regulations.

8. Vouchers

8.1. Vouchers issued during promotions are valid for use for 30 days from the date of issue.
8.2. In cases where promotional vouchers are issued without a specified expiry date, these vouchers shall be deemed valid for a period of thirty (30) days from the date of issuance, in accordance with applicable regulations in Ireland.
8.3. Gift Vouchers – Single Use Requirement
Gift vouchers purchased by Clients must be redeemed in full during a single visit. Any remaining balance not used during that visit is not transferable, refundable, or creditable toward future services.

9. Chimney – Potential Issues 

9.1. While every care is taken to prevent damage, Men in Black Property Maintenance is not responsible for any pre-existing issues, deterioration, or faults resulting from poorly maintained chimneys, stoves, or flue systems.
9.2. When servicing stainless steel flues, only appropriate heads and rods are used to minimise any risk of damage.
9.3. If additional work is required due to blockages, neglect, or poor maintenance, extra charges may apply.
9.4. After a sweep, minor soot deposits may continue to fall due to the natural condition of the chimney; this is considered normal.
9.5. Protection of Furniture and Surrounding Areas:
If the chimney has not been swept within the last 12 months, or if unsuitable solid fuel has been used, we strongly advise clients to cover any furniture, flooring, or nearby surfaces they wish to protect.
Although we take great pride in being one of the cleanest chimney sweep services in Ireland, in some situations, a light layer of soot may settle in the area immediately surrounding the appliance.
Men in Black Property Maintenance cannot accept responsibility for soot deposits if protective coverings were not put in place by the client before our arrival.
9.6. Men in Black Property Maintenance accepts no responsibility for any damage to stoves, open fires, or fireplace components resulting from overheating or incorrect fuel use. Overheating can occur when excessive solid fuel is used or when unsuitable fuel types are burned. This can lead to micro-cracks in bricks, baffles, plates, glass, or other components. These cracks may not be immediately visible and may cause parts to break during disassembly or inspection.
By using our services, you acknowledge and accept these risks.

10. Windows, Gutters & Fascias – Access and Potential Issues

10.1. We reserve the right to refuse service if any area is unsafe or inaccessible. We do not repair gutters or windows.
10.2. We are not responsible for any pre-existing damage or issues related to hidden wiring or antenna cables.
10.3. Due to high temperatures, we recommend window cleaning services be scheduled during cooler parts of the day to ensure a spotless finish. We always use 100% pure water with the Unger system and adjust our method for the best results in each season.

Access Requirements

10.4. If we do not have safe and clear access to windows, gutters, or fascias, the service cannot be completed and may be cancelled.
10.5. If access through a neighbour’s property is required, the client must secure permission before the appointment.
10.6. If neighbour access is not granted upon our arrival, the service may be cancelled.
10.7. If the number of windows at the property differs from the number originally booked, the service may be cancelled, and a new quotation will be issued.
10.8. It is the client’s responsibility to ensure all access points are unlocked, clear, and safe prior to the team’s arrival.

11. Carpet Cleaning – Potential Issues

11.1. Quotes are valid for 30 days and may be amended based on property inspection.
11.2. Additional charges apply for large rooms, pets, and parking.
11.3. Access must be provided at the scheduled time, and keys must function without special efforts.
11.4. Liability exclusions include natural fiber shrinkage, pre-existing poor fitting, wear and tear, and odors due to lack of ventilation.
11.5. The room must stay ventilated or have at least one window opened until the carpet completely dries.
11.6. Please ensure the cleaning area remains free from foot traffic, as walking on a wet carpet may impact the final cleaning outcome.
11.7. While we always aim to provide the highest standard of cleaning services, we cannot guarantee the removal of all stains, signs of wear and tear, or animal and human hair. Some stains, particularly those that are deeply set or have aged over time, may not be completely removed despite our best efforts. By booking our services, you acknowledge this limitation.
11.8. An additional charge will apply for services requiring extra time to complete, such as dealing with excessive stains, difficult access, excessive animal or human hair, and more.
11.9. Drying times may vary depending on several factors and can range from 4 to 15 hours or longer.

12. Data Protection & Privacy Policy

12.1. We comply with GDPR regulations and ensure the security of your personal information.
12.2. Personal data is collected and processed to provide quotations, invoices, and certification.
12.3. Data retention is in accordance with legal obligations, and information is securely destroyed after the retention period.
12.4. Personal information may be shared with selected third parties for certification and warranties.
12.5. By agreeing to our Terms & Conditions, you consent to being added to our marketing list. This includes receiving communications regarding services, promotions, and updates from Men in Black Property Maintenance via email, phone calls, WhatsApp, SMS, and social media platforms. If you wish to stop receiving such communications at any time, you can contact us, and we will promptly remove you from all marketing channels.

13. Miscellaneous

13.1. We do not clean pallet stoves.
13.2. We are exempt from registration in the ICO Data Protection Register as we only process data for core business purposes.

14. Liability, Indemnity & Legal Protections

14.1. Limitation of Liability: To the fullest extent permitted by law, Men in Black Property Maintenance shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services, including but not limited to property damage due to pre-existing defects, hidden structural issues, or the Client’s failure to follow our advice and safety guidelines. Our total liability for any claim shall not exceed the total amount paid for the service in question.

14.2. 14.2 Client Responsibility:

The Client is solely responsible for ensuring the following:

(a) Access & Presence:
The Client must ensure full access to the property at the agreed time, including clear pathways and adequate parking. A responsible adult (18 years or older) must be present at the property for the entire duration of the service, capable of reviewing the work upon completion and making payment. Failure to provide such a responsible person may result in the cancellation of the service, with applicable call-out charges.

(b) Property Safety:
The property owner (or person booking the service) must ensure that the premises are safe for work. This includes, but is not limited to:

(c) Non-Compliance:
If access is not provided, if the premises are unsafe, or if no responsible adult is available at the scheduled time, Men in Black Property Maintenance reserves the right to refuse service and apply the full call-out fee and/or any costs incurred.

(d) Client Acknowledgement:
By booking our services, the Client acknowledges that they have taken all necessary steps to ensure the property is safe and compliant, and accepts full responsibility for any risks arising from non-compliance with these requirements.

(e) Gas Fire and Gas Connection Responsibility:
Men in Black Property Maintenance does not accept any responsibility for servicing or cleaning any fireplace, open fire, or appliance that is connected to a gas supply. If the fireplace or chimney is connected to, or has previously been connected to, a gas pipe or appliance, it is the Client’s responsibility to ensure that a qualified Gas Safe registered professional is present on-site prior to our arrival to disconnect or make safe the gas supply.
Men in Black Property Maintenance will not be held liable for any damage, malfunction, or safety issue resulting from the Client’s failure to arrange a qualified gas professional.

14.3. Force Majeure: We are not liable for failure or delays in performance due to circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, illness, strikes, pandemics, utility failures, or government restrictions.

14.4. Indemnity: By booking our services, the Client agrees to indemnify and hold harmless Men in Black Property Maintenance, its owners, employees, and subcontractors against any claims, losses, damages, or expenses (including legal fees) arising from:
(a) Misuse of fireplaces, stoves, or equipment after service.
(b) Failure to comply with our post-service recommendations or applicable laws.
(c) Any injury or damage caused by the Client’s negligence, misrepresentation, or unsafe premises.

14.5. Right to Subcontract: We reserve the right to use vetted subcontractors to perform services on our behalf. All subcontractors will adhere to these Terms & Conditions.

14.6. Non-Disparagement: Clients agree not to publish or distribute false, defamatory, or misleading statements regarding Men in Black Property Maintenance. Disputes must first be addressed directly with us.

14.7. Governing Law & Jurisdiction: These Terms & Conditions shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

14.8. Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.9. Amendments: We reserve the right to amend these Terms at any time. Updated Terms will be published on our website and will apply to all bookings made thereafter.